Hydration Reset

• Restores skin comfort
• Supports barrier function
• Helps relieve tightness
• Provides lasting hydration
• Promotes softer skin

Xeroskin Day Cream: Moisturising Complex, Panthenol, Hyaluronic Acid, Biosaccharide Gum-4, Smart GPS®. Xeroskin Night Cream: Ceramides, Ammonium Lactate, Zinc Gluconate, Acetamide MEA, Glycerin, Smart GPS®.

Returns

Our policy lasts 20 days. If 20 days have gone from delivery date, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: gift cards, downloadable software products. Health and personal care items that have been opened or used.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

XTETIC DERM is not responsible for payment or reimbursement of shipping charges, and original shipping charges will be deducted from the total paid.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@xteticderm.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@xteticderm.com and send your item to: 11313 Weddington St. North Hollywwod, CA 91601

Shipping

To return your product, you should mail your product to: 11313 Weddington St. North Hollywwod, CA 91601

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.